May 10, 20258 min read
How to Deflect 68% of Support Tickets with AI
Learn how leading support teams train an AI agent on their docs and past tickets to resolve the majority of conversations automatically—without sacrificing quality.
Customer support that works while you sleep.
Whether you're a startup or an enterprise, ML labs gives you everything you need to resolve tickets faster—from AI automation to real-time insights—all in one platform.
- 68% of tickets resolved automatically.
- Avg. first-response time: 3 minutes.
- SOC 2 certified & enterprise-ready.
Built for teams who care about customers
Powerful AI tools that help you respond faster and delight customers at every touchpoint.
AI Resolution Agent
Train once on your docs—ML labs resolves tickets automatically and knows when to escalate.
Unified Inbox
Every channel in one place—email, chat, WhatsApp, Slack—with smart priority queuing.
Reply Copilot
AI-drafted replies with tone controls and live translation across 92+ languages.
Insight Engine
Auto-tagged conversations surface trending issues before they become support crises.
All-in-one customer support platform
From AI resolution to real-time insights, we provide everything you need to delight customers at scale.
AI Resolution Agent
Trained on your docs and past tickets, it resolves up to 68% of conversations automatically—citing sources and knowing when to escalate.
Unified Inbox
Email, chat, WhatsApp, Slack and API in one calm queue with smart prioritization, AI-drafted replies, and live handoff.
Reply Copilot
Drafts, tone shifts and translation in 92+ languages — agents stay one keystroke ahead of every conversation.
Helping teams deliver great support at scale
We built ML labs to give every support team—from scrappy startups to global enterprises—access to AI-powered tools that actually work. Our mission is to make exceptional customer support the default, not the exception.
2.18M+
Tickets resolved
70+
Countries served
Our pricing
Select the pricing plan that best suits your needs.
What's included
- AI messages / mo
- Websites
- Knowledge sources
- Team members
- Priority support
Pro
$70/mo
For small teams getting started
2,000
3
25
5
20,000
10
200
25
Enterprise
$399/mo
For large teams at scale
Unlimited
Unlimited
Unlimited
Unlimited
Customer Success
Real apps. Real results.
“Nextsaas delivered our entire platform ahead of schedule—flawless execution and real partnership.”
The automation features have transformed how we execute trades. Our team is now 3x more efficient and we've seen a significant reduction in manual errors.
Sarah Johnson
Head of Trading, Apex Capital
Real-time risk analytics have been a game changer. We can now identify and respond to market volatility instantly, protecting our portfolio like never before.
Michael Chen
Portfolio Manager, Zenith Investments
The multi-device access means I can monitor and adjust my trades from anywhere. The mobile experience is just as powerful as desktop—truly impressive.
Emma Williams
Lead Trader, Horizon Fund
The learning hub was exactly what our junior traders needed. The structured courses and demo accounts helped them get up to speed in record time.
David Martinez
Quantitative Analyst, BlueStar Trading
Nextsaas delivered our entire platform ahead of schedule. The support team is exceptional and the platform performance exceeds all our benchmarks.
Lisa Thompson
Risk Officer, Global FX Partners
Resources & Insights
Learn how top teams handle support
Guides, experiments, and real-world insights around AI, customer experience, and support operations.
Support when you need It
Our support team is here to guide you—whether you're picking a plan or filing a claim.
4140 Parker Rd, Allentown, NM 31134
Let's start
Resolve more. Escalate less. Delight customers.
No complex setup. No steep learning curve. Just AI that works from day one.